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Home Terms of Use
Ikeson Academy

Terms of Use

The terms governing use of the Ikeson Academy website, parent and student portals, mobile apps, and WhatsApp, SMS and email messaging.

These Terms of Use govern your access to the Ikeson Academy website, our parent, student, teacher and administrator portals, our mobile applications, and the messages we send you by WhatsApp, SMS and email. Please read them carefully — by using any of these services you agree to them.

Last updated: 3 August 2026

1. Acceptance of these Terms

By accessing our website, signing in to a portal, installing our mobile application, or continuing to receive messages from us, you accept these Terms and our Privacy Policy. If you do not accept them, please do not use the services. If you are using a portal on behalf of a student, you confirm that you are that student's parent or legal guardian, or are otherwise authorised to act for them.

2. Definitions

  • "the School", "we", "us" — Ikeson Academy.
  • "the Services" — our public website, the portals, the mobile applications, and our WhatsApp, SMS, email and in-app messaging.
  • "you", "the User" — any person using the Services, including students, parents and guardians, staff and visitors.
  • "the Platform" — the Educare school management software supplied to us by Henapp Infocom Technologies.

3. Accounts and access

  • Portal accounts are issued by the School. You may not create one for yourself, transfer one, or share one.
  • You are responsible for keeping your password confidential and for everything done under your account. Change your password immediately if you believe it has been exposed, and tell the school office.
  • Student accounts give access to that student's own records. Parent accounts give access to the records of the children linked to them, and nothing more.
  • We may suspend or withdraw an account at any time — for example on graduation or withdrawal, at the end of employment, or where these Terms have been breached.
  • Sign-in attempts are rate-limited and administrative activity is logged.

4. Acceptable use

You agree not to:

  • attempt to access any account, record or area you are not authorised to see;
  • probe, scan, overload or otherwise interfere with the Services or their security;
  • upload malware, or content that is unlawful, defamatory, obscene, harassing, discriminatory or that infringes anyone's rights;
  • impersonate another person, or misstate your relationship to a student;
  • harvest, scrape or bulk-export personal data, including staff or parent contact details;
  • copy, republish or commercially exploit any part of the Services without our written permission;
  • use the Services to send unsolicited or bulk messages;
  • use the Services for any unlawful purpose or in breach of any applicable law.

5. WhatsApp, SMS and email communications

  • By giving us your telephone number and agreeing to be contacted, you consent to receive school messages by WhatsApp and/or SMS at that number, and by email at the address you supply.
  • Message categories include attendance alerts, fee invoices and receipts, report card and result notices, calendar and event announcements, admissions updates, appointment reminders and urgent safety notices.
  • Message frequency varies with school activity. Message and data rates may apply under your own mobile plan.
  • You may opt out at any time by replying STOP, by changing your portal communication preferences, or by contacting the school office. Opting out of one channel does not opt you out of the others.
  • Even after you opt out of optional messaging, we may still contact you where we are legally required to, or in an emergency concerning your child.
  • WhatsApp messages are delivered through Meta's WhatsApp Business Platform and are additionally subject to WhatsApp's own terms.
  • Keep your contact details current in the portal. We are not responsible for a notice you miss because your number or email address was out of date.

6. Fees and payments

  • Fees, charges and payment deadlines are set by the School and published to you through the portal or by notice.
  • Online payments are handled by third-party payment providers, subject to their own terms. A payment is credited when we receive confirmation from the provider.
  • Keep your receipt or transaction reference. Report a disputed or failed payment to the Accounts Office promptly.
  • Refunds, credits and any late-payment charge are governed by the School's fee policy, not by these Terms.
  • Where the School has a policy of doing so, access to certain records, such as a report card, may depend on the fee account being settled.

7. Intellectual property

The School's name, crest, logo, photographs, publications, curriculum materials and website content belong to the School or its licensors. The Educare software, its design and its source code belong to Henapp Infocom Technologies. You are granted a limited, personal, non-transferable, revocable licence to use the Services for their intended purpose. Nothing here transfers ownership of anything.

8. Content you submit

You keep ownership of the work, messages, photographs and documents you submit. By submitting them you grant the School a licence to store, display and use them for school purposes — for example, to mark an assignment or to respond to an enquiry. You confirm that you have the right to submit them and that they infringe nobody's rights. We may remove content that breaches these Terms.

9. Academic records and accuracy

We take care that records shown in the portal are accurate, but scores, results and reports are provisional until formally released by the School, and the School's official records prevail in the event of a discrepancy. Tell the class teacher or the Academic Office at once if you believe a record is wrong.

10. Mobile applications

The mobile applications are licensed, not sold, to you for personal use on a device you own or control. You may not reverse-engineer, decompile, modify or redistribute them. They are distributed through the Google Play Store and the Apple App Store and are also subject to those stores' terms. We may release updates, and some updates may be required for the app to keep working.

11. Availability

We aim to keep the Services available at all times but do not guarantee uninterrupted access. We may suspend access for maintenance, upgrades or security, normally with notice where the interruption is planned. Features may be added, changed or withdrawn.

12. Third-party services

The Services rely on third parties, including Meta's WhatsApp Business Platform, SMS gateways, email delivery providers, payment processors and hosting providers. Their availability and conduct are outside our control, and their own terms apply to their part of the service.

13. Disclaimers and limitation of liability

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by Ghanaian law, we exclude all implied warranties, and we are not liable for indirect or consequential loss, loss of profit or loss of data arising from your use of the Services, from a failure of a third-party network or provider, or from your failure to keep your account credentials or contact details secure and current. Nothing in these Terms excludes any liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence or for fraud.

14. Indemnity

You agree to indemnify the School against any claim, loss or cost arising from your breach of these Terms, your misuse of the Services, or your infringement of a third party's rights.

15. Suspension and termination

We may suspend or terminate your access where these Terms are breached, where your relationship with the School ends, or where suspension is necessary to protect the Services or another user. On termination, the licences granted to you end; provisions on intellectual property, liability, indemnity and governing law survive.

16. Privacy

Our handling of personal data is set out in our Privacy Policy, which forms part of these Terms.

17. Governing law and disputes

These Terms are governed by the laws of the Republic of Ghana. Please raise any dispute with the school office first — most matters are resolved quickly and informally. Any dispute that cannot be resolved that way is subject to the exclusive jurisdiction of the courts of Ghana.

18. Changes to these Terms

We may amend these Terms from time to time. The current version is always published on this page with its "last updated" date, and continued use of the Services after a change means you accept it. Where a change is material, we will notify you.

19. Severability and entire agreement

If any provision of these Terms is held unenforceable, the remainder continues in force. These Terms, together with the Privacy Policy and the School's own published policies, form the entire agreement between you and the School regarding the Services.

20. Contact

Questions about these Terms should be addressed to:

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